Exchange Policy

Overview

The company Saatvika Marketing Services (SMS Bharat) (Herein after referred as Company) delivered the products to customer, by considering customer need and requirement but if any person purchase company product and the same is not as per his expectation, then customer can easily get exchange of their product on such terms as prescribed by company under this policy.

Time Limit to Apply For Product Exchange
Customer can apply for exchange their product within 7 days from the date of delivery.

Procedure to be followed for the Exchange
The process for the exchange can be done within 30 days from the date of the order

• Direct Seller/Users needs to submit the application in relation to exchanging the goods.
• Direct Seller/Users can exchange the products sending his/her goods to the Company via Speed Post/Courier/By Hand whichever is suitable.
• Products can only be exchanged only in the case of any damage occurred at the time of manufacturing defects.

TERMS AND CONDITION

• Products marked as "non-exchangeable " on the product detail page cannot be exchanged.
• If exchange request is made after 7 days from the date of delivery, company reserves the right for exchange after enquiry for the delay and if satisfied then only can accept the request.
• Replacements are accepted only in case of Defects, Damages during delivery, Missing products, or Wrong products delivered.
• Replacements are accepted for unused products only.
• Kindly ensure the product is in its original condition with tags attached.

Refund in place of Exchange products

If product is already defected, appear in outside packaging or Damaged Internal Packaging after Order Delivery, then customer in place of exchange that product can apply to claim refund for that product.
In the above situation customer shall send a mail on this mail id smsbharat@omail.ai, after receiving the request and acknowledging the product at company warehouse within 7 days, company can process for refund.

Process for the Exchange:

• In case of Consumer received Damaged External Packaging at the time of Order Delivery
  If the external packaging has been considered damaged or tampered with, we recommend not to accept the package and give your remarks on the courier delivery sheet and raise a complaint with us immediately within 24 hours through the ticket system of the user panel for the damaged internal packaging after order delivery.
• Damaged Internal Packaging after Order Delivery
  After delivery of the goods, if the consumer found any sort of defect, then he can raise request for the exchange within 24 hours of the delivery. At the time of conducting exchange, there is need to send unboxing video along with the copy of original invoice. There is need to dispose of the damaged material and send us the video in response to mail.
• Process for the shipment
  After receiving the mail, Company will process for shipment of the replacement within 72 hours.

Amendments to this Policy
Company reserves the right to change this policy Notice at any time. If we change this policy Notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.