Return & Refund Policy

SUMMARY:
This policy will be applicable to Saatvika Marketing Services (SMS Bharat) (Herein after referred as “Company”) As per this policy Company provide a scheme to respective buyer, in terms of which the option of return or refund is offered by the company to you. It is imperative upon company, Direct Seller and company branches to follow the Customer Product Refund Policy in letter and spirit. Consumer, if unsatisfied with the products and found products are not relevant for use, and in case of products delivered is different from the ordered products, then he can go for the below mentioned return and exchange policy and avail refund.

COVERAGE:
Since consumer satisfaction is our primary motive, we welcome all the feedback and request of the consumer. We are always ready and willing to go the extra mile for our consumers.

QUALITY OF PRODUCTS SUPPLIED BY COMPANY
Company upholds the quality of its products and guarantees your satisfaction. If for any reason you are not completely satisfied with the products, you may return it for a refund as per the terms of the Returns Policy.

TIME PERIOD INVOLVED IN RETURN
The time period of around 30 days shall be involved while raising the request for return and exchange.

STEPS INVOLVED IN RAISING REQUEST FOR RETURN

• RAISING REQUEST FOR RETURN
• COMPLETE THE PACKAGE
• DELIVER THE PRODUCT AT THE COMPANY PREMISES OR ANY OTHER ADDRESS AS STIPULATED BY THE COMPANY
• GET THE PRODUCT AND THEN AVAIL FOR REFUND

IMPORTANT CONDITIONS FOR RETURN AND EXCHANGE
The return and exchange of the product shall be inspected on its receipt. Please ensure that the following conditions need to be fulfilled before returning and exchanging the product:

• The product shall be in unused and original condition;
• You shall inform about the return of the product to us within a period of 7 days;
• You shall not accept any open box deliveries;
• The return and exchange package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

Process for Refund are as follows:

• Customer needs to submit the application for return goods with reason on Affidavit.
• The Affidavit should be 100 INR or more.
• They should also mention the required bank detail on which the refund amount will be transferred.
• Need self-attested PAN Card copy, ID Proof copy & Bank Account copy for Authentication.
• Refund will be transferred in given bank detail within 15 working days after verification process is complete.

Conditions under which Company will not accept returns and Exchange

• If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
• If any product that has been used or its durables have been installed on your site;
• If it is found that certain products with tampered or missing parts or serial numbers;
• If it is found that you have accepted an open box delivery, no request for return would be processed.
• If it includes certain products that can’t be returned due to health and hygiene matters.
• If return request is made outside the specified time frame i.e., after a period of 30 days

Modes available for providing refund to the customer

• If customer paid for their product through cash or Credit Card, Debit Card, or Net Banking, UPI, directly to Company Authorized Account at the time of their purchase:
  Customer will receive the refund without any deduction into the account of the consumer/direct seller registered with company within 10 (Ten) working days from the date of receiving the products at company registered/authorized address.
• If customer paid for their product to direct seller and company C&F store at the time of their purchase
  Customer will receive the refund amount into the account of the consumer/direct seller registered with company within 10 business days from the date of refund.

Amendments to this Policy
Company reserves the right to change this policy at any time. If we change this policy notice we will update the effective date and such changes will be effective upon posting. We encourage you to review the policy regularly.